This Privacy Policy explains how Jvora ("we," "us," "our") collects, uses, and safeguards information when you use our websites, applications, and related services (the "Services").
1. Information We Collect
Account & Contact
- Name, email address, phone number
- Business details (e.g., location, services)
- Authentication and session data
Usage & Device
- Log data, IP address, browser type, device identifiers
- Interactions within the app (pages, features used)
- Crash reports and performance metrics
Content You Provide
- Chat messages and transcriptions
- Bookings, calendar details, client notes
- Files you upload (e.g., CSV of leads)
From Integrations
- Calendar providers (e.g., Google Calendar, Outlook)
- Telephony/SMS (e.g., Twilio) metadata
- Cloud services (e.g., Supabase, Firebase)
2. How We Use Information
- Provide and improve the Services, including AI-powered chat and booking.
- Authenticate users and maintain secure sessions.
- Send confirmations, reminders, and service communications.
- Send appointment-related SMS messages only when the customer has provided consent.
- Detect, prevent, and address security or technical issues.
- Analyze usage to enhance features and performance.
- Comply with legal obligations and enforce policies.
3. SMS Messaging Privacy
Jvora provides appointment-related SMS messaging on behalf of participating businesses. Messages may include appointment confirmations, appointment reminders, rescheduling notices, cancellation notices, booking updates, and appointment-related customer support responses.
Customers opt in by voluntarily entering their mobile phone number on a Jvora-powered booking form and actively selecting a separate SMS consent checkbox. The checkbox is optional and unchecked by default. SMS consent is separate from acceptance of the Terms of Service and is not required to purchase goods or services or complete a booking.
Message frequency varies based on appointment activity and customer interactions. Message and data rates may apply. Customers can reply STOP to opt out or HELP for help.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS information may be shared with service providers such as Twilio only as needed to deliver messages and operate the service.
View the public SMS Consent Demonstration: https://jvora.com/twilio-review
4. Legal Bases (EEA/UK)
Where applicable, we process personal data under these bases:
- Contract: To provide requested Services (e.g., booking, messaging).
- Legitimate Interests: To secure, improve, and support the Services.
- Consent: For certain communications or integrations where required.
- Legal Obligation: To comply with applicable laws.
6. Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.
7. Security
We use administrative, technical, and organizational measures to help protect data (e.g., encryption in transit, access controls). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.
9. Your Rights
Depending on your region, you may have rights to access, correct, delete, or port your data, restrict or object to processing, and withdraw consent where processing is based on consent.
To exercise rights, contact us at support@jvora.com. We may need to verify your identity to process requests.
11. Children's Privacy
The Services are not directed to children under 13 (or as defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to request deletion.
12. Changes to this Policy
We may update this Policy periodically. Material changes will be noted by updating the "Last updated" date above. Continued use of the Services after changes indicates acceptance.
13. Contact
Questions about this Policy or our data practices? Email support@jvora.com.
If you are in the EEA/UK and believe we have not resolved your concern, you may have the right to lodge a complaint with your local supervisory authority.